The sample recordsFamily 13 · Patient Engagement & Communication
Epic In Basket AI at Mayo Clinic
Active deploymentNo results on file
Epic's generative-AI message drafting (Art) automatically drafts potential responses to patient portal messages for clinicians and nurses to review and send.
- What this means:
- The source has been read and our reading of it confirmed — the classifications that let this record be compared with others, the AI product, and the clinical use. That is a check of our work, not a judgement on the AI.
- What happens next:
- Nothing, unless this use case is taken up for assessment. Then the AI product and its clinical use are examined together in seven sections — purpose, evidence, CE conformity, legal duties, ethics, safety, and what a hospital must have in place — each signed by a named institution.
- Checked by:
- A named reviewer at the AIH Lab. This is an independent check: neither the organisation nor the vendor did it.
- Submitted
- 2Curated
- 3Maturing
- 4Validated
- 5Scaled
United States
Country
Clinical context
- Clinical problem
- Support communication
- Point of care
- Follow-up
- Nature of AI output
- A recommendation
- Clinical specialty
- Other
- Care setting
- Hospital — outpatient
- Patient population
- Not specified in source (EHR-vendor harvest)
- Intended use
- Epic's generative-AI message drafting (Art) automatically drafts potential responses to patient portal messages for clinicians and nurses to review and send.
Full study description
EHR-embedded AI (Tier C5). Epic's Art product page names Mayo Clinic in ambulatory care, with plans to expand access to all LPNs and RNs by mid-2024. Epic quotes "saves nurses around 30 seconds per message" and that it "could save 1,500 hours per month" — vendor-reported, quoted only. US flagship record kept alongside the European-first set; note the UMCG record (migration 0124) documents the same product family's first European use. Vendor-reported; not independently verified.
Technology
- AI technique
- NLP / large language model
- Input data
- Clinical notes / free text
- Output type
- Recommendation
- Autonomy level
- Informs a human (advisory)
- Model provenance
- Vendor proprietary
Deployment
- Status
- Active deployment
- Country
- United States
Regulatory & governance
- Data identifiability
- Not stated in the source
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Contributors
- Deploying organisation
- Mayo Clinic · Hospital / health system · United States
- AI vendor
- Epic Systems Corporation · United States
- Product name
- Epic In Basket AI
- Source record
- epic.com