LibraryFamily 13 · Patient Engagement & Communication
Symptom assessment for pre-admission triage
CuratedPilotNo evidence on file
Reviewed for completeness and published to the Library.
Guides patients through a structured symptom interview and recommends an appropriate level of care, signposting to the right service.
Plain-language summary
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Clinical context
- Clinical problem
- Support communication
- Point of care
- Pre-admission
- Nature of AI output
- A recommendation
- Clinical specialty
- General practice
- Care setting
- Community care
- Patient population
- Adults using a patient-facing app to describe symptoms before contacting outpatient services.
- Intended use
- Guides patients through a structured symptom interview and recommends an appropriate level of care, signposting to the right service.
Technology
- AI technique
- NLP / large language model, Rule-based
- Input data
- Patient-reported data
- Output type
- Recommendation
- Autonomy level
- Informs a human (advisory)
- Model provenance
- Vendor proprietary
- Model version
- —
- Built on a general-purpose model
- Yes
Deployment
- Status
- Pilot
- Country
- Germany
- Deployment date
- 20 May 2024
- Sites
- 1
Regulatory & governance
- EU AI Act risk tier
- Limited risk
- High-risk basis
- Not applicable
- Medical device
- No
- EU MDR class
- Not a device
- CE marking
- Not required
- FDA status
- Not applicable
- ISO 14971 risk class
- Low
- GDPR processing basis
- Consent
- GDPR DPIA
- Completed
- Data identifiability
- Anonymised
- Explainability method
- None
- Human oversight model
- Advisory only; patients are clearly told they are interacting with AI and urgent presentations are escalated to human triage.
NICE evidence standards
- ESF tier
- Tier B — inform / monitor
- Evidence category
- —
Performance summary
- Headline metric
- Accuracy
- Value
- 0.71
- Subgroup performance assessed
- No
- Known bias signals
- —
Similar deployments
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Contributors
- Deploying organisation
- [demo] Charité – Universitätsmedizin Berlin · Hospital / health system · Germany
- AI vendor
- [demo] Ada Health · Germany
- Product name
- Ada